Bridge Nine Advisors

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Hello from Guy Berfield

Owner's Representative at Bridge Nine Advisors, Santa Barbara, California:

I am a former general contractor, now working in the capacity of owner's representative, with clients in the Hamptons, NYC, Connecticut, Los Angeles, San Francisco, and Santa Barbara, California, together with renowned architects, designers, and builders on the management and construction of custom home builds, renovations, and restorations. 

My extensive background in the building and management of complex, single-family residential homes and properties affords me the unique ability to provide advisory services on the means and methods by which these projects are designed, permitted, estimated, constructed, finished, furnished, and maintained. 

In the role of owner's representative, our team works to develop and manage the communication, finances, and scheduling expectations of the homeowner while ensuring the highest possible efficiency is achieved with all services throughout the entire scope of work.

Property Care Advisor

In the role of property care advisor, our team offers to work with the homeowner and family services management to develop short and long-term maintenance goals, including all building and property maintenance services.  

End-to-End Service: 

We offer our clients a unified point of contact through proactive engagement in the maintenance and upkeep of the home and property and by managing and providing approvals of invoices. 

Our expertise and work simplify communication on behalf of the client's management team, allowing for greater optimization of their core function on behalf of the homeowner. 

Protection of Private Information: 

We focus on discretion by prioritizing the interests of the homeowner. 

Risk Management: 

We offer to work with the homeowners' risk consulting team, who regularly offer beneficial, customized solutions for safety, including their attendance to: 

• Fire department pre-planning review 
• Fire protection systems testing and witnessing 
• Roof and gutter maintenance programs
• Flood emergency response planning
• Risk management assessments
• Automatic fire sprinkler plan reviews

Commitment, Communication, and Consistency: 

We consider our work to be the bridge to the enjoyment of homeownership and the preservation of our client's real estate investment. 

Here are the nine tenets of customer satisfaction at Bridge Nine Advisors. 

• We seek to understand our customers' needs by proactively identifying and addressing customer expectations through active listening.

• We offer to train and empower on-site staff to ensure they are knowledgeable in the operation of products and systems. We communicate with vendors and the owner's management team in order to achieve faster resolution of issues. 

• We provide support, convenience, and accessibility by working to maintain a consistent experience across all communication channels.

• On responsiveness and timeliness: We prioritize prompt responses and efficient resolutions to customer inquiries and needs. 

• We personalize the customer experience by tailoring solutions to specific needs.

• We seek and act on feedback and work to identify areas for improvement. 

• We build long-term relationships through professional interaction. 

• We continuously work to improve service quality through regular evaluation, and we work to refine processes and policies to ensure the delivery of our and others' services remains effective and successful. 

• We foster positivity, and we continually work to provide exceptional customer support. 

Should you wish to learn more, kindly be in touch. 

Guy Berfield

gberfield@bridgenineadvisors.org
admin@bridgenineadvisors.org